Lodge Complaint

To lodge a complaint with the Ombudsman, please fill in the form below.

Section 1 requires details of your complaint. Section 2 requires your personal contact details. Section 3 requires proof of your identification, and Section 4 (Optional) seeks information on your employment.

Select Language/Fili ‘a e Lea ke ngaue‘aki

English/Faka-Pilitania Tongan/Faka-Tonga

Important Notes

Before you make a complaint to the Ombudsman, you must first try to resolve it with the Ministry, Department or Agency (MDA) concerned. The Ombudsman may decide not to investigate unless you have attempted to do this. If the MDA has a complaints process, you should follow it. If not, you should first contact the MDA directly with your complaint.

If you have material regarding your complaint in electronic format, be prepared to upload it below. If not, you may submit supporting material by post or in person to the Office of the Ombudsman. You will also need a photograph or scan of your Personal Identification document to upload, or a copy to deliver with any physical supporting material.

* Indicates required information.

Please call 0800 662 if you need help, information or advice.

1. Complaint Details

What are you complaining about and why? * Please be as specific as possible.

Nature of your complaint *

Which MDA do you want to complain about? * If your complaint is not related to a listed MDA, please call 0800 662 to discuss.

Why are you concerned? * Please explain how you were personally affected.

What steps have you taken to try and resolve your complaint?* Before you lodge a complaint with the Ombudsman, you must first try to resolve it with the Ministry, Department or Agency (MDA) concerned.

What outcome do you want? *

Do you have any supporting documents? *

Yes No

Which supporting documents are you providing?

Copies of correspondence with the MDA

2. Personal Contact Details

Please provide your personal contact details.

First Name(s) *

Last Name *

Year of Birth *

Gender *

Male Female Prefer not to say

Address

Select Island *

Your Address *

Please provide at least one of the following, ideally a phone number and an email address: *

Home Phone

Mobile Phone

Email

3. Proof of Identification

Your Proof of Identification will only be used by the Ombudsman to verify your identify. Details submitted will not be passed to any third party and will be deleted following verification.

Please provide the ID number of at least one of the items below: *

Passport

National ID

Driver License

Other If you have none of the above, please explain how the Ombudsman can verify your identity.

You must provide a photograph or scan of your Proof of Identification document. For passports, only the ID page is required.

Are you uploading this material in an electronic format? *

Yes No

Are you sending or delivering a physical copy of your ID to the Office of the Ombudsman? *

Yes No

If you are sending or delivering physical copies of your Proof of Identification, please label them clearly with your personal details.

4. Employment (Optional)

This information is collected for statistical purposes only. Details submitted will not be passed to any third party.

Are you Employed?*

Yes No

Employment sector

Employer

Are you complaining about your employer?

Yes No

Important Notes

Be sure to inform the Ombudsman if your contact details change. You may do this by email, post or calling 0800 662. If you fail to respond to any communications within 21 days, the Ombudsman may close your file.

I certify that the information provided in this form is true and accurate, and that I have a personal interest in the complaint, which is not vexatious or frivolous.*

By clicking Submit I consent to my complaint being considered under the Ombudsman Act 2001.

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Lodge Complaint

1. Complaint Details

Supporting Documents

2. Personal Contact Details

Address

3. Proof of Identification

Upload Personal Identification documents

4. Employment (Optional)